Company description
Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dialers, dialer APIs, a user-friendly IVR system, and integrated AI for smarter operations. Alongside an extensive suite of native capabilities that typically helps reduce call center operating costs by 50%, Ozonetel’s cloud telephony solution enables omnichannel routing across voice, chat, text messages, email, WhatsApp & more. You can run the entire call center from one platform with total end-to-end visibility, advanced call management, and control over the entire customer journey.Ozonetel’s open API architecture allows deep CTI (Computer Telephony Integration) integrations with ample scope for out-of-the-box innovation.Ozonetel owns the full technology stack and offers:1- Inbound call center software, outbound call center software, blended call center software.2- Award-winning auto-dialers, power dialers, predictive dialers to boost outbound sales & callbacks.3- Deploy self-service IVR systems with a no coding, drag & drop interface. 4- Readymade call pops within Salesforce, Zendesk, HubSpot, Freshdesk, Freshsales, Zoho, and more.5- 70+ call center reports & actionable analytics to make informed strategic decisions. 6- Open APIs to build custom logic as per your business needs. Trusted by Uber, Zomato, Enterprise Capital, HDFC Bank, PizzaNova, Sugar Plum, RPA energy, Trilogy, Greene County Ohio, and 2500+ companies worldwide, Ozonetel has points of presence in 160 countries and ensures 99.99% uptime, 24x7 white glove support, and dedicated account manager for every customer account.
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